Support - Electronic Flight Bag Frequently Asked Questions

I am a current JeppView subscriber updating to JeppView FliteDeck. What do I need to know?
How is my Electronic Flight Bag serviced under warranty?
What is the calibration function?
My POWER button does not seem to function properly.
Why does my screen turn itself off after a certain period of time?
Does the system have any specific drivers loaded?
How do I setup my Bluetooh device?
How can I get JeppView/FliteDeck to find my GPS?
My screen is cracked what should I do?
My screen is dimmed all the way down and I can't get it to come back up. What should I do?
I'm using Airserve and I'm having problems with my GPS or Weather.

I am a current JeppView subscriber updating to JeppView FliteDeck. What do I need to know?

You will be able to install your current subscription of JeppView/FliteDeck 3 on our EFBs as long as you have not reached your limit of 4 activitaions per subscription. Contact Jeppesen if you are unsure how many activations you are using.

^Back to Top

How is my Electronic Flight Bag serviced under warranty?

Contact ADR's customer service if you need your EFB serviced under warranty.

^Back to Top

What is the calibration function?

The computer requires you to calibrate the touch screen to ensure that it knows exactly where you are touching the screen. This function may be found through the Flight Command software Utilities button on the START menu, by selecting Pen Calibration. Always follow the standard instructions as provided on screen as you are viewing the calibration section.

^Back to Top

My POWER button does not seem to function properly.

This button is actually for suspend and resume, not power on/off. This button only functions to turn the system back on after a normal shutdown or after it has gone into sleep mode.

^Back to Top

Why does my screen turn itself off after a certain period of time?

Each Electronic Flight Bag system uses power management to conserve battery life. The default settings may be changed by selecting the Power Management button on the Utilities menu found on the START menu, then selecting the Power Schemes tab. These settings control when and how your system goes into Standby, turns off the Display screen, and spins down the Hard Drive.

^Back to Top

Does the system have any specific drivers loaded?

Each system comes preloaded with many different drivers preloaded for your convenience. If you would like to know if drivers for a specific device are loaded please contact support for more assistance.

^Back to Top